Depaul Housing Services has adopted the Depaul Group’s Vision, that everyone should have a place to call home and a stake in their community. This work is guided by the Vincentian Values, and these are the basis for everything the Charity does.
The core values are that we:
The agreed strategic objectives for 2022 were:
1 (a) tenants’ rights in respect of registered providers’ legal obligations in connection with tenants’ homes and with the facilities and services provided in connection with those homes Tenancy Standard – GOV.UK
(b) relevant regulatory requirements that registered providers must meet in connection with tenants’ homes and with the facilities and services provided in connection with those homes Reshaping consumer regulation: Our new approach – GOV.UK
(c) how tenants can make a complaint about their registered provider.
Please note if your complaint is regarding anti-social behaviour we have dedicated procedures to deal with this. Please contact us for more information or to make a report.
(d) the registered provider’s complaints policy and complaints handling process.
2 In addition, the information provided must also include information about:
(a) the requirement to provide a home that meets the government’s Decent Homes Standard (as it has effect from time to time)
(b) the registered provider’s obligation to comply with health and safety legislation
(c) the rights conferred on tenants by their tenancy agreements including rights implied by statute and/or common law, in particular
(i) the right to a home that is fit for human habitation
(ii) the right to receive notice of a proposed visit to carry out repairs or maintenance or to view the condition and state of repair of the
premises
(d) the rights of disabled tenants to reasonable adjustments